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Promoting equality and respecting diversity are central to life today. To provide care and support that meets the needs of everyone you have to understand what these terms mean and take account of them in your work.

Individuals - are provided with opportunities that take into account their differences and provide fair and equal access, that is to be given the same chance as all individuals.

Labeling - This is to give a group of people a name because of characteristics, for example, Goth, Skin Heads or troublesome because they have tattoos. You need to look at the person, not their appearance.

Stereotyping - To have an opinion about a group and applying this to anyone belonging to this group, for example, the statement that no woman can park a car.

Prejudice - Could mean to not like someone just because of the group they belong to.

Some discrimination is on purpose and can be easily noticed. This is known as direct or deliberate discrimination. Examples include treating a person differently because of their religion or sexual orientation and excluding people who use wheelchairs by not providing access.

Other forms of discrimination can be unintentional or accidental and are not as easy to
see. There may be ways of working in the place that apply to everyone but may disadvantage certain individuals or groups. For example, providing food at times that do not take into account religious fasting periods.